Privacy Policy

1. Introduction

Puzzleworks tech private limited (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing our website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Company Name

  • Billing & Payment Information

  • Address

B. Non-Personal Information

  • IP Address

  • Browser Type

  • Device Information

  • Pages Visited

  • Time Spent on Website

  • Cookies & Tracking Data

3. How We Collect Information

We collect information through:

  • Contact forms

  • Inquiry forms

  • Service agreements

  • Newsletter subscriptions

  • Cookies and tracking technologies

  • Payment gateways

  • Third-party integrations (such as analytics tools, ad platforms)

4. How We Use Your Information

We use your information to:

  • Provide and manage our services

  • Respond to inquiries

  • Process payments

  • Improve website performance

  • Send service updates and marketing communications

  • Comply with legal obligations

  • Prevent fraud and unauthorized activities

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience

  • Analyze website traffic

  • Improve marketing campaigns

  • Remember user preferences

You can disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

6. Sharing of Information

We do not sell your personal data.

We may share your information with:

  • Payment processors

  • Hosting providers

  • IT service providers

  • Marketing and analytics platforms

  • Government authorities (if legally required)

All third parties are obligated to protect your information.

7. Data Security

We implement appropriate technical and organizational measures to safeguard your data from:

  • Unauthorized access

  • Data breaches

  • Loss or misuse

However, no online transmission is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary:

  • To fulfill service obligations

  • To comply with legal requirements

  • To resolve disputes

  • To enforce agreements

9. Your Rights (Under Indian Law & Applicable Regulations)

You may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw consent for marketing communications

To exercise these rights, contact us at the details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such websites.

We encourage you to read their privacy policies.

11. Children’s Privacy

Our services are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date.

Continued use of the website signifies acceptance of the updated policy.