Refund & Cancellation

1. Introduction

This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are processed by Dizisayes Solutions Private Limited (“Company”, “we”, “our”, or “us”).

By purchasing our services, you agree to this policy.

2. General Policy

Due to the nature of digital, marketing, consulting, and development services, refunds are limited and subject to the terms below.

All refund decisions are made at the sole discretion of the Company unless otherwise agreed in writing.

3. Cancellation Policy

A. Before Project Initiation

  • If a client cancels before work has started, a refund may be issued after deducting administrative charges (up to 20% of the total project value).

B. After Project Initiation

  • Once work has commenced, advance payments are non-refundable.

  • If cancellation occurs mid-project, payment will be due for the portion of work already completed.

C. Monthly / Retainer Services (e.g., Digital Marketing, SEO, Ads Management)

  • Cancellation requires written notice at least 7 days before the next billing cycle.

  • Fees already paid for the current billing cycle are non-refundable.

  • No partial refunds for unused service days.

4. Non-Refundable Services

The following services are strictly non-refundable:

  • Domain registration

  • Hosting services

  • Third-party software licenses

  • Paid advertising budgets (Facebook Ads, Google Ads, etc.)

  • Government fees

  • Customized software or development work once delivered

  • Consultation sessions already conducted

5. Refund Eligibility

Refunds may be considered only if:

  • The Company fails to initiate the project within the agreed timeline (without client delay).

  • The Company is unable to deliver the agreed service due to internal reasons.

  • Duplicate payment was made accidentally.

Refunds will not be granted due to:

  • Change of mind

  • Business loss or low ROI

  • Delays caused by client response time

  • Market performance fluctuations

  • Ad platform account suspensions not caused by the Company

6. Refund Process

To request a refund, clients must:

  1. Submit a written request via email to [Insert Email Address].

  2. Provide invoice details and reason for request.

  3. Allow up to 7–15 business days for review.

If approved:

  • Refunds will be processed within 15–30 business days.

  • Refunds will be credited via the original payment method.

7. Chargebacks & Payment Disputes

Clients agree not to initiate chargebacks without first contacting the Company to resolve the issue.

Unauthorized chargebacks may result in:

  • Immediate termination of services

  • Legal recovery action

  • Blacklisting from future services

8. Force Majeure

We shall not be held responsible for delays or failure in performance caused by events beyond our control, including:

  • Natural disasters

  • Government restrictions

  • Technical failures

  • Internet outages

  • Third-party service disruptions

9. Modification of Policy

Dizisayes Solutions Private Limited reserves the right to modify this Refund & Cancellation Policy at any time without prior notice.

The updated version will be posted on this page with a revised effective date.

10. Contact Information

For any questions regarding this policy, please contact: